TERMS AND CONDITIONS

Last Updated: 13 October 2026

These terms and conditions govern your use of My Deli Fresh’s website, online services, restaurant services, and any related parties, subsidiaries, and services. Please read these terms carefully before using any of the services.

By accessing and using the platform, placing an order, or using our services, you agree to these terms. If you do not agree to these terms and conditions, please do not use the platform.

We reserve the right to change and update these terms and conditions from time to time. We will update the date at the top of the page. We advise you to revisit from time to time to ensure compliance. Your continued use of our services means continuous acceptance.

About Us

My Deli Fresh is operated by My Deli Fresh, a company registered in the United Kingdom.

Our restaurant is located at 848 Manchester Rd, Bradford BD5 8DJ

You can contact us at:
Email: info@eatsndeals.com
Telephone: 01274723724

In these terms, ‘we’, ‘us’, and ‘our’ refer to My Deli Fresh and the relevant operating company. ‘You’ and ‘your’ refer to the person using our website or services.

About These Terms

These terms apply to our restaurant services and may cover:

  • Restaurant services
  • Food ordering
  • Collection or delivery
  • Promotions and special offers
  • Loyalty or membership program, where applicable
  • Use of our website and online services

Some services may have additional terms. Where additional terms apply, we will communicate them to you before you complete your purchase.

Using Our Website

You may use our website and online portals for lawful purposes only.

You must not:

  • Breach applicable law;
  • Attempt to gain unauthorised access;
  • Interfere with the operation or security of the platform;
  • Use malicious or harmful code or software;
  • Use systems to extract or collect information without our permission;
  • Impersonate another person;
  • Provide false or misleading information.

We may restrict or suspend access where we reasonably believe the website is misused or interfered with.

Cancellations and Changes

You may cancel or change your order using our website or partner platform if we have not yet started preparing the order.

If we have started preparing the order, we may not be able to cancel or change the order.

Prices

All prices shown on our website or partner platform are stated in pounds sterling (£), unless otherwise specified.

Prices are subject to change. We will update the pricing on our website and partner platform.

Menus and Availability

Menus, dishes, ingredients, and availability may change.

Occasionally, we may need to substitute or remove an item because of:

  • Ingredient unavailability;
  • Supplier issues;
  • Seasonal changes;
  • Operational issues;
  • Food safety concerns;
  • Circumstances outside our control.

Where a significant change affects an order or booking, we will make every effort to provide a suitable alternative or discuss the available options with you.

Allergies, Intolerances, And Dietary Requirements

We take food allergies, intolerances, and dietary requirements very seriously.

Please contact our support and communicate any allergy, intolerance, or dietary requirements when making your booking and, where possible, before arriving.

If you are unsure about your allergies or about anything in our menu, please contact support to ask before placing an order.

You should provide accurate, updated, and complete information so that our team can access what options may be available.

Although we take reasonable precautions, our kitchen handles a variety of different ingredients and preparation methods. Unless we expressly confirm otherwise, we cannot guarantee that any dish is completely free from allergens or that cross-contact will not happen.

We cannot accept responsibility for an allergic reaction resulting from information that was not communicated to us or where a customer does not follow details or warnings provided by us.

Food Safety

We prepare food according to the applicable food safety requirements. All food handling, storage, and preparation is done with utmost food and hygiene safety in mind.

You should follow any food safety instructions provided by our team.

Alcohol

Where we sell or serve alcohol, we operate in accordance with applicable licensing laws.

We may request proof of age before serving alcohol.

We reserve the right to refuse alcohol service where permitted or required by law, including where we believe that a person is underage or intoxicated.

Accessibility

We want our restaurant and related services to be accessible wherever reasonably possible.

If you have an accessibility concern, please contact us before you use our services so we can discuss available arrangements.

Accessibility may vary based on the building, dining area, facilities, and type of booking.

We will make reasonable efforts to accommodate accessibility requirements where possible.

Customer Conduct

We want our customers to feel welcome to use our services and restaurant.

Customers are expected to treat our team, other customers, and our property with respect.

We do not tolerate:

  • Abusive or threatening behaviour;
  • Harassment;
  • Discrimination;
  • Violence;
  • Deliberate damage to property;
  • Serious disruption to our staff or other customers;
  • Unlawful behaviour.

Where reasonably necessary, we may refuse service or take appropriate measures to prevent negative behaviour.

This does not affect any rights you may have under applicable law.

Payments

We accept the payment methods and payment gateways shown at the relevant time.

Where payment is made by card or through an online payment provider, the transaction may be processed by a third-party payment service.

Normally, we do not store full payment card details ourselves where these are processed directly by a third-party payment provider.

Service Charges and Gratuities

Where applicable, a service charge may be added to your final bill, and the amount or percentage will be clearly communicated.

Any service or additional charges will be mentioned separately from the food and drink prices.

Customers may choose whether to leave an additional gratuity where permitted.

Gift Voucher

Gift vouchers are subject to the terms mentioned at the time of purchase.

These may include:

  • Validity period;
  • Eligible services;
  • Redemption requirements.

Gift vouchers cannot be used for purposes outside the stated terms.

We reserve the right to refuse a voucher where we reasonably believe it has been obtained fraudulently or altered.

Nothing in these terms affects your statutory rights.

Promotions And Special Offers

Promotions, offers, and discounts may have additional conditions.

Unless otherwise stated:

  • Offers may not be combined or exchanged for anything;
  • Promotions cannot be exchanged for cash;
  • Offers may have limited availability;
  • Promotional codes must be used within their stated validity period;
  • We may withdraw an offer where reasonably necessary.

Loyalty And Membership Programs

If we run a loyalty, membership, or rewards program, additional terms may apply.

These may cover:

  • Eligibility;
  • Earning and redeeming rewards;
  • Reward expiry;
  • Membership benefits;
  • Promotional exclusions;
  • Account requirements;
  • Termination or suspension.

Customer Reviews And Feedback

Honest and constructive feedback is always welcome.

Please use the dedicated channels to provide a review or feedback. If you submit a review, comment, or other content to us, you remain responsible for ensuring that it is lawful, justified, and does not infringe another person’s rights.

You must not post content that is:

  • Defamatory;
  • Abusive or discriminatory;
  • Threatening;
  • Unlawful;
  • Knowingly false or misleading;
  • Infringing of intellectual property rights;
  • Otherwise inappropriate or hurtful.

We may remove or decline to publish content where we believe it breaches these requirements.

Third-Party Services

We may use third-party providers to support our services, including:

  • Booking platforms;
  • Delivery providers;
  • Payment providers;
  • Marketing platforms;
  • Technology providers;
  • Review platforms;
  • Event or ticketing providers.

Where you use a third-party service, that provider may have its own terms and conditions and privacy policy.

We are not responsible for the independent working of third-party websites or services, but we take reasonable steps to work with reputable and transparent providers.

Website Content

We aim to keep our website accurate and updated.

However, we cannot guarantee that every piece of information will always be complete, updated, or free from errors.

Images are provided for illustration and may not exactly represent the food, venue, or products offered or provided.

Intellectual Property

Unless otherwise stated, the content on our website, including our branding, photographs, logos, text, graphics, and design, belongs to us or is used with permission.

You must not reproduce, copy, distribute, modify, or commercially exploit our content without our permission.

Things Outside Of Our Control

Sometimes situations outside our reasonable control may affect our ability to provide a service.

These may include:

  • Viruses or malwares;
  • Natural disasters;
  • Severe weather;
  • Utility failures;
  • Supplier disruption;
  • Industrial action;
  • Serious equipment failure;
  • Public health emergencies;
  • Government restrictions;
  • Security incidents;
  • Other events outside of our reasonable control.

Where such situations happen, we will take reasonable steps to minimise disruption and communicate with affected customers where appropriate.

Cancellations Or Changes By Us

We may sometimes need to cancel, change, or close a service due to situations like:

  • Operational issues;
  • Safety concerns;
  • Staff or supplier availability;
  • Maintenance;
  • Legal or regulatory requirements;
  • Circumstances outside of our control.

Where we cancel a confirmed booking, and you have paid us in advance, we will explain the options available to you, which may include rescheduling or a refund where appropriate.

Complaints

If you have any concerns or it has not gone as expected, please contact us so that we have an opportunity to put it right.

You can contact us at:
Email: info@eatsndeals.com
Telephone: 01274723724

Please provide complete details and as much relevant information as possible.

We aim to deal with complaints fairly, respectfully and within a reasonable timeframe.

Privacy

We collect and use personal information according to our Privacy Policy.

Governing Law And Jurisdiction

These terms are governed by the laws of England and Wales.

Subject to any mandatory consumer rights, the courts of England and Wales will have jurisdiction over disputes arising from these terms.

Nothing in this section removes any statutory rights you may have as a consumer.

Contact Us

If you have any questions about the Terms and Conditions, please contact us.

My Deli Fresh
848 Manchester Rd, Bradford BD5 8DJ

Email: info@eatsndeals.com
Telephone: 01274723724
Website: mydelifresh.co.uk